Privacy Policy

Last updated:

1. Introduction

Exceptionalwhsty ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand) and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website exceptionalwhsty.world and use our services.

We are a New Zealand-based business operating in accordance with New Zealand privacy laws, including the Privacy Act 2020 and its Information Privacy Principles. For international customers, we also comply with applicable international privacy laws including GDPR.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order or make a purchase
  • Contact us via email or through our contact forms
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or promotional activities

This information may include: name, email address, postal address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect information about the individual web pages that you view and how you interact with our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, products, services, and promotional offers
  • To improve and optimize our website and services
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • To send you marketing communications (with your consent)

4. Legal Basis for Processing

Under the Privacy Act 2020 (New Zealand) and the General Data Protection Regulation (GDPR) for international customers, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes
  • Contract: When processing is necessary for the performance of a contract with you
  • Legal obligation: When processing is necessary for compliance with a legal obligation under New Zealand law
  • Legitimate interests: When processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests

In accordance with the Privacy Act 2020, we collect, use, and disclose personal information only for purposes that are lawful and directly related to our functions or activities.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist us in operating our website and conducting our business
  • Payment processors to handle transactions
  • Shipping companies to deliver your orders
  • Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

6. Your Rights Under Privacy Act 2020

Under the Privacy Act 2020 (New Zealand) and GDPR for international customers, you have the following rights:

  • Right to access: You can request access to your personal information held by us (Information Privacy Principle 6)
  • Right to correction: You can request that we correct any inaccurate, incomplete, or misleading personal information (Information Privacy Principle 7)
  • Right to erasure: You can request that we delete your personal information under certain circumstances
  • Right to restrict processing: You can request that we limit how we use your personal information
  • Right to data portability: You can request that we transfer your data to another service in a commonly used format
  • Right to object: You can object to our processing of your personal information
  • Right to withdraw consent: You can withdraw your consent at any time where we rely on consent to process your data
  • Right to complain: You have the right to make a complaint to the Privacy Commissioner if you believe we have breached the Privacy Act 2020

To exercise these rights, please contact us at helpcenter@exceptionalwhsty.world. We will respond to your request within 20 working days as required by the Privacy Act 2020.

If you wish to make a complaint to the Privacy Commissioner, you can contact them at: www.privacy.org.nz or phone 0800 803 909.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the Privacy Act 2020, please contact us:

Exceptionalwhsty
273 Cashel Street
Christchurch Central City
Christchurch 8011, New Zealand
Phone: +64 27 439 0024
Email: helpcenter@exceptionalwhsty.world

Privacy Officer: For privacy-related inquiries, please contact our Privacy Officer at the email address above, marking your email "Privacy Inquiry" for prompt attention.